Legal

Terms of Service

These terms define the basic conditions for using IT services provided by Tenozy, including software development, cloud implementation, maintenance, and consulting.

Last updated: June 30, 2026

Article 1 (Scope)

These Terms apply to websites, system development, cloud implementation, IT consulting, maintenance, operations, and related services provided by Tenozy. By using the Services, customers are deemed to have agreed to these Terms.

Article 2 (Formation of individual agreements)

An individual agreement is formed when the scope of work, delivery schedule, fees, deliverables, and acceptance conditions are agreed through a quotation, purchase order, service agreement, email, or another method approved by Tenozy. If an individual agreement conflicts with these Terms, the individual agreement prevails.

Article 3 (Customer responsibilities)

Customers shall provide accurate and timely requirements, materials, accounts, API keys, cloud environments, and other information required for the work. Tenozy is not responsible for schedule changes, additional work, or third-party costs caused by missing, delayed, or incorrect information.

Article 4 (Account and credential management)

Customers are responsible for managing accounts, passwords, private keys, tokens, and credentials used for Tenozy services or related systems. Except in cases of intentional misconduct or gross negligence by Tenozy, Tenozy is not responsible for damages caused by credential leakage, unauthorized use, or incorrect sharing settings.

Article 5 (Intellectual property)

Unless otherwise agreed in an individual agreement, customers receive usage rights to deliverables after full payment. Rights to Tenozy pre-existing libraries, templates, know-how, reusable components, development tools, and open-source software remain with Tenozy or the rightful owners.

Article 6 (Data and confidential information)

Tenozy handles customer confidential information, personal information, source code, and configuration information learned during business only to the extent necessary for contract performance, maintenance, quality improvement, and legal compliance. Tenozy will not disclose such information to third parties without a valid reason.

Article 7 (Fees and payment)

Fees, payment deadlines, and payment methods are defined in each individual agreement. If additional requirements, specification changes, urgent support, third-party service fees, cloud costs, or license fees arise, Tenozy will present the details in advance and perform the work after agreement.

Article 8 (Acceptance and support)

Customers shall inspect deliverables within the agreed acceptance period after delivery. If no specific defect or revision request is reported within that period, the deliverables are deemed accepted. Maintenance, monitoring, SLA, and incident response times are defined in individual agreements.

Article 9 (Prohibited acts)

Customers must not engage in legal violations, infringement of third-party rights, unauthorized access, malware distribution, exploitation of vulnerabilities, spam transmission, excessive load, or acts that damage the credibility of Tenozy or third parties.

Article 10 (Disclaimer and limitation of liability)

Tenozy is not responsible for damages caused by specification changes or failures of third-party services, cloud providers, communication networks, browsers, operating systems, open-source software, or external APIs. If Tenozy is liable, the maximum compensation is limited to the amount paid by the customer to Tenozy during the most recent three months under the relevant individual agreement.

Article 11 (Service suspension and termination)

Tenozy may suspend all or part of the Services or terminate an individual agreement with prior notice, or without prior notice in urgent cases, when maintenance, incident response, security needs, legal compliance, unpaid fees, or violations of these Terms exist.

Article 12 (Changes to these Terms)

Tenozy may change these Terms when laws change, service contents change, or operational needs arise. Important changes will be announced on the Tenozy website or by another method Tenozy considers appropriate.

Article 13 (Governing law and consultation)

These Terms and individual agreements are governed by the laws of Vietnam. If a dispute arises regarding the Services, Tenozy and the customer shall consult in good faith to resolve it.

Contact

For questions about these Terms, please contact Tenozy through the inquiry desk.